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Current Work
Sirona Care and Health CIC - Aug 22 to May 23
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Review of all current user experience processes and structures.
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Production of a report with recommendations.
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Co-production of Experience and Engagement Strategy.
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Review of the Customer Care function and delivery of subsequent support and training.
Past Work
BANES Carers Centre - Nov 20 to May 22
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Caring Communities Stakeholder Insights Project.
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Research interviews with carers, third sector organisations and health and social care professionals about carer support needs.
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Identification of gaps.
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User testing of prototypes to address unmet need.
Virgin Care, BANES - Mar to July 21
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Development of a Service User Engagement Plan in collaboration with service leads.
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Post pandemic community engagement research interviews with 12 third sector organisations in BANES and production of report.
The Psychosynthesis Trust - Dec 2020
Review of roles and role descriptions for three charity Directors
Astriid - Dec 2019 - Feb 2020
Project to gather feedback from candidates about their experience of Astriid. Phone interviews, collation and analysis of results and production of report.
3SG - Oct 2019
Advice and support on the development of the Compassionate Communities plan and principles for Bath and North East Somerset.
BANES, Swindon and Wiltshire Clinical Commissioning Group - Sept 21 to Jan 22
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Planning and delivering the community and stakeholder engagement for a new health and social care model across BANES, Swindon and Wiltshire: interviews with key stakeholders; development of a survey and facilitation of stakeholder workshops.
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Analysis of engagement results and production of a report.
Relate, Avon - July 19 to Nov 22
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Trustee on Board
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Development of annual staff and
counsellor survey.
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Collation and analysis of results.
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Development and implementation of
Action Plan to address issues raised.
Clean Slate CIC - July 2019 - Feb 2020
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Evaluating a pilot series of 'Money Talking' workshops for support advisors at DHI, Curo and Virgin Care. These workshops enable the advisors to support clients with their financial resilience.
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Preparing a project review report on the impact of the 3B's (Banking, Budgeting and Being Online) money skills programme that has been delivered to social tenants, benefit claimants and low paid earners.
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Assisting Clean Slate with a review of data systems to enable impact reporting to be effective, thorough and accurate.
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